Privacy Policy
SIGN STORIES
At Sign Stories, we value our customers' privacy and are committed to protecting their personal information.
This Privacy Policy explains how we collect, use, store, and protect customer information when customers access our website or purchase our products.
1. Information We Collect
We may collect the following information when customers visit our website or place orders:
- Full name.
- Email address.
- Contact number.
- Billing and shipping address.
- Order details and purchase history.
- Customization details, including photographs, names, and designs.
- Payment transaction references and payment confirmation details.
- Website usage information, where applicable.
2. How We Use Customer Information
The information collected may be used for:
- Processing and confirming orders.
- Creating customized products.
- Communicating order updates.
- Arranging shipping and delivery.
- Providing customer support.
- Processing secure online payments.
- Improving our website and services.
- Complying with applicable legal requirements.
3. Payment Security
Payments made through our website are processed using authorized third-party payment gateway providers, including Razorpay where enabled.
Sign Stories does not intentionally collect or store complete credit card or debit card details on its own servers.
Payment-related information is handled in accordance with the security practices of the respective payment service providers.
4. Information Sharing
We do not sell customers' personal information.
We may share necessary information with trusted service providers, including payment gateway providers, courier companies, technology providers, and production partners, for legitimate business operations.
Information may also be disclosed where required by applicable law.
5. Customer Photographs and Personalized Designs
Customer-provided photographs, names, and other personalization details are used to create and deliver customized products.
We will not use identifiable customer photographs or personal designs for promotional purposes without appropriate permission.
6. Data Protection
We implement reasonable security measures to protect customer information against unauthorized access, misuse, loss, and disclosure.
Personal information is retained only for as long as reasonably necessary for business operations, customer support, and legal requirements.
7. Cookies
Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance user experience.
8. Customer Rights
Customers may contact us to request access to, correction of, or deletion of their personal information, subject to applicable legal requirements.
9. Third-Party Services
Our website may contain links to third-party services or use third-party integrations.
Such services may have their own privacy policies, and customers are encouraged to review them.
10. Changes to Privacy Policy
Sign Stories reserves the right to update this Privacy Policy periodically.
Any changes will be published on our website.
11. Contact Us
For privacy-related inquiries or requests, please contact:
Business Name: SIGN STORIES
Email: thesignstories@gmail.com
Phone: +91 9087881815